For the past couple of months we have been talking about data breaches across different sectors, their implications and best practices that can be implemented. In this blog, we will talk about retail.
Enhanced Digital Experience Drives Need for Enhanced Data Security
While the percentage of breaches in retail is low as compared to other sectors (as per Verizon, 1 in every 13 breaches is in retail), the cost of breach per record is very high. This is because a standalone breach in retail can account for thousands of accounts being comprised.
Retail is at the forefront of implementing customer-facing digital applications. As retailers create a seamless customer experience through an omni-channel strategy, the threat to data loss either because of employee error or malicious intent, or because of external factors such as hacker, malware etc. is also increasing. Another type of breach that retailers face is Denial of Service (DoS), which can heavily harm goodwill of the company. In this kind of breach, hackers overload the server and explicitly force the website to go down due to overloading.
While regulatory requirements have been set up to ensure organizations that process sensitive personal or financial information are in compliance, the threat from newer sources and methods is always there. According to IBM, the cost of breach per record in retail is US$ 165. Retailers not only have to pay a heavy price for these breaches in terms of penalties, but they also face the imminent threat of losing their loyal customers to competitors.
Best Practices in Retail for Proactive Data Loss Prevention
Zecurion recommends the following best practices that retailers should implement to thwart data loss threats from their endpoints, servers and networks:
- Invest and install comprehensive data loss prevention solutions, developed from the ground up, rather than piecemeal solutions. The former provide more robust security features against internal and external threats of data loss
- Involve end-users of technology in purchase decisions. Getting their feedback on issues they face helps identifying the right need and the right security solution that users are more willing to adopt
- Educate the staff and conduct regular training sessions on data access policies. Make sure employees are aware of roles, restrictions and permissions assigned
- Keep firewalls, anti-virus up to date. Make sure that there is no obsolete software running and all updates are current
- Encryption should be the rule of thumb when exchanging any classified information. Two factor authentication comes very handy in high data volume environments
- Secure the connection between networks and monitor endpoints regularly
- Follow strict regulations and policies for Bring Your Own Devices (BYOD)
- Generate awareness about POS RAM scrappers. These scrappers are used to steal data from infected POS machines. They can be easily installed remotely and the payment card data can then be reproduced within minutes, paving way for fraudulent transactions
- Implement policies around safe removal of POS machines so no data can be misused
- Set up regular checkup of POS machines to ensure there are no skimming devices that have been installed to get the payment card information
- Implement and test a robust post-attack mitigation plan in case a breach does happen
It is worth mentioning here that the National Retail Federation has been actively campaigning for “Chip and Pin” cards. Payment cards have all the sensitive data stored in a microchip, with nothing embossed on the card. A “Chip and Pin” card will require a secret number to get approved instead of a signature. The requirement of having a pin number will aid in countering a lot of breaches, especially in case of stolen cards.
The “Chip and Pin” cards are in practice in other countries but are still not available in the US. While the initial set up cost for these kind of cards may be high, the security benefits offered will still outweigh the risk of a large data breach.